Ticket Processing

Escalation Procedure
Specialist Notes: Template:  Hello USTA Leadership Lab Administrators, Can you assist us with the following [ISSUE/INQUIRY/REQUEST], please? ...
Thu, 2 Jan, 2025 at 7:53 AM
Account Merge Request | Update to User
Support Category: Transcript >> Transcript Merge Specialist Notes: Please use this SR once the merge request is complete. Please note that this ...
Fri, 21 Feb, 2025 at 10:54 AM
Official & Committee Member Accounts | Update to User
Support Category: User Account | Multiple Approved Accounts Specialist Notes: Please use this SR once the Admins confirm that the Committee Member a...
Tue, 11 Mar, 2025 at 11:04 AM
Automated Notification
Support Category: INTERNAL >> Automated Notification Specialist Notes: When a reply is sent to an LMS-generated email, a ticket is created on ...
Tue, 1 Jul, 2025 at 12:48 AM