Support Category: LMS Navigation, Course Information Inquiry (select applicable)


Specialist Notes:


The Learning Paths page is available to all Leadership Lab users, except for Seasonal Staff. There are currently two versions of the Learning Path page: one for National and Section/District Staff, and another for Volunteers (Committee Members and Board of Directors). Each page serves as a curated catalog, providing an organized list of topics with links to playlists or learning searches tailored to the respective user group.

In the table below, you’ll find a list of the topics and playlist titles included on each page.
 

Note: To view the course titles within the playlists, please proxy into the user’s account.


Staff Learning Paths 
(available to National and Section/District staff)

Leadership Development:

  • Emerging Leaders 
  • Self-Leadership
  • Leading Others 
  • Leading the Business 
  • Leadership Without Formal Authority

Essential Workplace Skills:

  • Business Acumen & Financial Literacy
  • Critical Thinking & Problem-Solving
  • Communication & Influence
  • Collaboration & Teamwork
  • Time Management & Productivity
  • Emotional Intelligence & Self-Management
  • Change Management & Adaptability
  • Customer Experience & Service Excellence
  • Innovation & Creative Thinking
  • Negotiation & Conflict Resolution
  • Networking & Personal Branding

Technical Skill Development:
  • Data Analytics for Managers
  • Digital Literacy & Productivity Tools
  • Data Analytics & Decision-Making
  • AI for Non-Technical Professionals
  • Project Management & Agile Methodologies
Volunteer Learning Paths 
(available to Committee Members and Board of Directors)
  • Volunteer Fundamentals
  • Effective Communication & Collaboration
  • Leadership & Influence in Volunteer Committees
  • Inclusion & Belonging in Volunteerism
  • Personal & Professional Growth Through Volunteering


IMPORTANT!


If a user reports that they do not have a Learning Path button and you can verify this by proxying, please check their ‘Identifier’ information to confirm whether their user type should have access. If they should, please escalate a ticket.


HOW SHOULD WE ASSIST?

Please provide the SR below to advise the user on how to navigate to the Learning Path page. If the user needs assistance locating a topic or title, kindly request their permission to proxy into their account so you can better assist with navigation.


Standard Response:


Kindly note that you can access your Learning Path page by clicking the link under the graduation cap icon on your learning homepage. If you need assistance locating a specific topic, playlist, or course, please let me know. I’ll be happy to help.