| Support Category: User Account | No Account |
When unable to locate an account for a user, please follow the steps below:
- Provide the SR below to verify the user type.
- If the user group has already rolled out, please refer to the applicable SR No Account | National Staff OR No Account | Non-National Staff
- If the user group hasn't rolled out yet (certain Section/District Staff), please use the Login Inquiry | No Access Yet SR.
IMPORTANT!
Most user groups now have access to Leadership Lab. The only group who has not fully launched is Section/District Staff: So far, only the Southern California Section Staff has been invited to Leadership Lab.
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| Canned Response Code: /USTALab02 |
Unfortunately, I was unable to locate an account for you at this time. So I can best advise you, could you please confirm your role? Are you:
- National Staff
- Seasonal Staff
- Section or District Staff (If so, which Section or District)
- A Member of the Board of Directors
- A Committee Member (If so, which Committee)
