| Support Category: User Account | No Account |
| Specialist Notes: |
When unable to locate an account for a user, please follow the steps below:
- Provide the SR below to verify the user type.
- If the user group has already rolled out, please refer to the applicable SR.
- If the user group hasn't rolled out yet (Seasonal Staff), please use the Login Inquiry | No Access Yet SR.
IMPORTANT! The Leadership Lab rollout for Seasonal Staff will take place later in the year. |
| Standard Response: |
Unfortunately, I was unable to locate an account for you at this time. So I can best advise you, could you please confirm your role? Are you:
- National Staff
- Seasonal Staff
- Section or District Staff
- A Member of the Board of Directors
- A Committee Member
