| Support Category: User Account | No Account |
| Specialist Notes: |
When unable to locate an account for a user, please follow the steps below:
- Provide the SR below to verify the user type.
- If the user group has already rolled out, please refer to the applicable SR No Account | National Staff OR No Account | Non-National Staff
- If the user group hasn't rolled out yet (certain Section/District Staff), please use the Login Inquiry | No Access Yet SR.
IMPORTANT! Most user groups now have access to Leadership Lab. The only group who has not fully launched is Section/District Staff: So far, only the Southern California Section Staff has been invited to Leadership Lab. |
| Canned Response Code: /USTALab02 |
| Standard Response: |
Unfortunately, I was unable to locate an account for you at this time. So I can best advise you, could you please confirm your role? Are you a:
- National Staff (full-time or part-time)
- Section or District Staff (If so, which Section or District)
- Committee Member (If so, which Committee)
- Member of the Board of Directors
- Seasonal Staff
