| Support Category: User Account | No Account |
| Specialist Notes: |
Accounts for National Staff will eventually be set via data feed from ADP (HR System). In the meantime, the USTA National team will be doing manual uploads that will occur once a week.
If you're unable to locate an account for a user who confirmed they’re National Staff, please use the SR below to gather information and escalate it to the USTA Leadership Lab Administrators.
IMPORTANT! Before providing the SR below, please refer to the 'No Account | START HERE' SR to ensure the user is National Staff. This SR only applies to National Staff. |
| Standard Response: |
Thank you for patiently holding. Unfortunately, I was unable to locate an account for you within the USTA Leadership Lab at this time. We will need to escalate a ticket to the USTA Leadership Lab Administrators for further assistance with account creation.
For the ticket, could you please provide the following information?
First Name:
Last Name:
Email Address:
Job Title:
Hire Date:
Division:
Office Location:
