| Support Category: SSO |
| Specialist Notes: |
Login URL: https://usta.com/leadershiplab
Full URL: https://usta.csod.com/login/render.aspx?id=ustanational (We may provide this URL if the above link is not working)
The National Staff accesses Leadership Lab via SSO with their Google accounts (@usta.com). Please provide the SR below to assist with SSO.
If the user replies stating they still can't log in, kindly create a ticket and escalate it to the USTA Leadership Lab Admins.
IMPORTANT! Before providing the SR below, please refer to the 'User Types' KB article to ensure the user is National Staff. Only National Staff has SSO access. |
| Standard Response: |
In order to successfully log in, as National Staff, please ensure you're properly logged into your USTA Google/Gmail account. Then, visit https://usta.com/leadershiplab and click the Employee SSO Login button. You should be automatically logged in.
In the event you're still unable to log in, please let me know and I will create a ticket so we can escalate the issue to the USTA Leadership Lab Administrators for further assistance/processing. For the ticket, kindly provide any error messages you may be experiencing.
