Support Category: Performance | Performance Reviews


Specialist Notes:


National Staff can access the Performance Reviews by clicking the ‘GO TO PERFORMANCE’ button from the welcome page, and then clicking the ‘Reviews’ button/link. Or they can view it via the Performance Snapshot by clicking the button from the homepage as well.


IMPORTANT!


Should a user have inquiries or issues regarding Performance Reviews (other than navigation / common inquiries), please provide the ‘Performance | Issues’ SR and create and escalate a ticket to the USTA Leadership Lab Administrators.

             

HOW SHOULD WE ASSIST?


If a user needs help navigating their Year End Review, there is a Playbook that contains guides and resources. Please assist accordingly:


  • To assist users further, kindly confirm whether the user is a Staff member or a Manager, and utilize the Review Tutorial links above to provide the appropriate online training tutorial based on the stage the user is currently at.


Review Tutorial Links 

Staff

1. Overview: https://usta.csod.com/ui/lms-learning-details/app/course/c8453b21-a78d-473f-9176-8166a1196c29

2. What you did: https://usta.csod.com/ui/lms-learning-details/app/course/32fafb62-0c32-4cf5-86ae-6f42e0018884

3. How you did it: https://usta.csod.com/ui/lms-learning-details/app/course/f1b00f5c-18d6-4988-9686-31aeaa410b8f

4. Sign Off: https://usta.csod.com/ui/lms-learning-details/app/course/29e1c550-07d7-4108-8cfe-c6d2d0174608

Managers

1. Overview: https://usta.csod.com/ui/lms-learning-details/app/course/a9153fd5-1a17-47b0-a1a8-fe30f52d07b1

2. What you did: https://usta.csod.com/ui/lms-learning-details/app/course/b8a166f5-710e-4261-a6d6-3ada29dc2a9f

3. How you did it: https://usta.csod.com/ui/lms-learning-details/app/course/340a5ece-fcb5-46ad-b43f-34ae49d1f33c

4.  Sign Off: https://usta.csod.com/ui/lms-learning-details/app/course/303bb642-bfc9-4edd-b169-c78c8c80bf21



IMPORTANT!


In the "What You Did" stage, once the user submits their goals, the goals will disappear from this section and be forwarded to their manager for approval. The user can still view their submitted goals by navigating to Home Page > GO TO PERFORMANCE > Goals.

 

Standard Response: