Support Category: Performance | Performance Reviews


Specialist Notes:


National Staff can access the Performance Reviews by clicking ‘GO TO PERFORMANCE’ button from the welcome page, and then clicking the ‘Reviews’ button/link. Or they can view it via the Performance Snapshot by clicking the button from the homepage as well.


IMPORTANT!


Should a user have inquiries or issues regarding Performance Reviews (other than navigation), please provide the ‘Performance | Issues’ SR and create and escalate a ticket to the USTA Leadership Lab Administrators.


WHAT SHOULD YOU KNOW? 

The Mid-Year review has been sent to full-time national staff hired before March 24th. In addition to the steps shown in the SR, the users can access it by going to their Actions page.


Managers were assigned to their own Mid-Year Review as well as the Manager Mid-Year Review. 

Note: If you’re assisting a Manager with navigating their Reviews, please provide them with the link to the Manager’s Playbook. 

             

 HOW SHOULD WE ASSIST?


If a user needs help navigating their Mid-Year Review, there are a Playbooks that contain guides and resources. Please assist accordingly:


Playbook Links:

Staff
https://usta.csod.com/ui/lms-learning-details/app/material/e0702ae5-b58a-4880-80a1-6afeaedb5d13

Managers

https://usta.csod.com/ui/lms-learning-details/app/material/4b2d9de2-40ba-4205-9372-6863840ca308


  • Once you locate the necessary information in the Playbook, kindly identify the section in the document tab on the left-hand side of the document page. You can then copy and provide the URL to the exact section the user needs to access the information you located for them. To do so, click the section title on the menu to the left, then copy the URL at the top.



  • If the information cannot be found or the user is experiencing an issue, create a ticket to escalate the request to the Admins.

 

Standard Response:


Kindly note that you can access your Reviews by clicking the ‘GO TO PERFORMANCE’ button on the welcome page, then clicking the ‘Reviews’ button. You’ll be able to view any reviews that have been assigned to you there.

Here’s a link to the Playbook, which provides guidance on navigating your Review: https://docs.google.com/document/d/1wGaw65nJvIQ4CHe1hFpfRfiygKIif62gBqBgIPira4M/edit?tab=t.0#heading=h.b3bmtu8822e

Let me know if you need further assistance.