Support Category: Performance | Goals


Specialist Notes:


The Goal Setting for 2026 has launched. This year, there have been a few changes to the process:

  • Goal Setting has been assigned as a task to all USTA National Staff.
  • To locate an assigned goal, have users click the 'Performance Tasks' button on the homepage, which takes them directly to their 'Performance Task Summary'.
  • A minimum of two goals must be created.


You may provide this response, which includes the updated guide that can support users with the Goal Setting process. 


In addition to the information within the guide, the Administrators advised us on common questions: 


Common Questions
Answer
Can you reopen my Self Review so I can edit my goals?

Kindly note that you do not need to have your Self Review reopened to edit your goals. You can edit your goals anytime by following the instructions below:
 
 1. From the homepage, click the ‘GO TO PERFORMANCE’ button.

2. Click the ‘Goals’ link/icon.

3. Locate the Goal you’d like to edit and click the down-facing arrow next to it.

4. From the drop-down options, click ‘Edit’.
Can I adjust my Self Rating or comment?To edit your Self Rating or comments, your Self Review should be reopened. Kindly reach out to your manager directly and request them to reopen your Self Review, once that is done, you should be able to make the changes you need.
My Goals are not showing up in my Year End Review. What do I do

Kindly note that only approved goals will show up in ‘What you did’ section, and they will need to be approved by your manager.


Note: If you have already submitted your review before the goals were approved, please reach out to your Manager so they can reopen the Self-Review task for you. However, if reopened, you may need to re-enter your comments.


IMPORTANT!


  • If the user has a question regarding a specific step, kindly access this guide to attempt to assist the user before escalating.

  • Should a user need assistance with Google Gem, please collect as much information about their inquiry as possible and escalate it to the Administrators.

  • If you're assisting a Manager, please refer to the Goal Approval (Manager) SR instead.

  • Ensure you switch the user to the ‘USTA Leadership Lab (Performance)’ group/room if you have not already, as this SR is related to performance. 


Standard Response:


The USTA Leadership Lab Administrators have provided a guide to assist you with Goal Setting. Please click the following link to access the guide:

https://docs.google.com/document/d/1laLzmdnCWRkwHniYMyoC21OmWvNuBeMs2pFRvi-_EZk/edit?usp=sharing

Please let me know if you experience any issues or need further assistance.