Support Category: Performance | Management Inquiry


Specialist Notes:


The Goal Setting for 2026 has launched. This year, there have been a few changes to the process:

  • Goal Setting has been assigned as a task to all USTA National Staff.
  • A minimum of two goals must be created.
  • Users have been asked to use Google Gem (Google’s AI) for assistance with drafting the SMART Goals.


Please provide the SR below to support users with Goal Setting. The USTA Leadership Lab Administrators have prepared updated user guides to further assist users with the Goal Setting process.

In addition to the information within the guide, the Administrators advised us on common questions: 


Common Questions
Answer
Why am I not able to update my Goal progress?Kindly reach out to your Manager, as goal progression will not be available until the Manager approves the Goal.
My Supervisor/Manager has not received notification about my Goals.Kindly note that there isn't an automated email that goes out from LeadershipLab by default. You would need to click the 'Send Approval Request' button in order to send the manager an email.


IMPORTANT!


  • If the user has a question regarding a specific step, kindly access this guide to attempt to assist the user before escalating.

  • Should a user need assistance with Google Gem, please collect as much information about their inquiry as possible and escalate it to the Administrators.

  • If you're assisting a Manager, please refer to the Goal Approval (Manager) SR instead.

  • Ensure you switch the user to the ‘USTA Leadership Lab (Performance)’ group/room if you have not already, as this SR is related to performance. 


Standard Response:


The USTA Leadership Lab Administrators have provided a guide to assist you with Goal Setting. Please click the following link to access the guide:

https://docs.google.com/document/d/1laLzmdnCWRkwHniYMyoC21OmWvNuBeMs2pFRvi-_EZk/edit?usp=sharing

Please let me know if you experience any issues or need further assistance.