Support Category: Performance | Navigation


Specialist Notes:


Please provide the SR below to assist users with Goal Setting. The USTA Leadership Lab Administrators prepared a user guide to assist users with Goal Setting. 


In addition to the information within the guide, the Administrators advised us on common questions: 


Common Questions
Answer
Why am I not able to update my Goal progress?Kindly reach out to your Manager, as goal progression will not be available until the Manager approves the Goal.
My Supervisor/Manager has not received notification about my Goals.Kindly note that there isn't an automated email that goes out from LeadershipLab by default. You would need to click the 'Send Approval Request' button in order to send the manager an email.


IMPORTANT!


  • If the user has a question regarding a specific step, kindly access this guide to attempt to assist the user before escalating.

  • If you're assisting a Manager, please refer to the Goal Setting and Approval | Manager SR instead.

  • Ensure you switch the user to the ‘USTA Leadership Lab (Performance)’ group/room if you have not already as this SR is related to performance. 


Standard Response:


The USTA Leadership Lab Administrators have provided a guide to assist you with Goal Setting. Please click the following link to access the guide:

https://docs.google.com/document/d/1tNbr_W-GIi4PIe_i407ImG95QNp1DzKD2SePITxkU2I/edit?tab=t.0#heading=h.ryovx1wewo19


Please let me know if you experience any issues or need further assistance.