Support Category: Performance Management Inquiry 


Specialist Notes:


National Staff will have access to Performance Management by clicking the ‘GO TO PERFORMANCE’ button from the welcome page. 


Performance tasks will be assigned throughout the year, starting with Goal setting in February 2025. Eventually, the USTA National Team will roll out Development Plans, Reviews and Skills. 


The ‘Performance Snapshot’ page will show all ongoing performance tasks. 



IMPORTANT!
  • Should a user have inquiries or issues regarding performance items (other than navigation), please provide the SR below, then create and escalate a ticket to the appropriate USTA Leadership Lab Administrators.

  • If a user reaches out with a performance-related inquiry via the main USTA Leadership Lab End-User Support room, please switch them to the USTA Leadership Lab Performance one. 

  • If a user contacts us with learning related inquiries/issues via the USTA Leadership Lab Performance, please switch them to the main USTA Leadership Lab room.


Standard Response:


I'm sorry for the difficulties you're experiencing. Unfortunately, we are unable to assist with performance-related issues, however, we will escalate your issue/inquiry to the USTA Leadership Lab Administrators. Kindly allow me a few moments to create your ticket.