Specialist Notes:


This SR is applicable to users who do not know how to copy and paste. This will only work for Windows computers (not tablets, phones, or iOS computers).


Standard Response:


To copy and paste on Windows, kindly follow the steps below:


1. Locate the text you wish to copy and paste.

2. Click and hold the left-click button (on your mouse/trackpad) at the beginning of the text (you wish to copy and paste).

3. Now, drag (while holding down the left-click button) to the end of the text (you wish to copy and paste).

4. Let go of the left-click button to complete the text highlight action.

5. On your keyboard, press CTRL + C (to copy), then go to the area/text field where you would like to paste the highlighted text.

6. Left-click on the area you wish to paste the text, then press CTRL + V (to paste).


Alternatively, you can follow steps 1 - 4 and do the following: 

  • Right-click the highlighted text and select ‘Copy'.
  • Click where you want to paste.
  • Right-click again and select ‘Paste’.